h5.rpvip5.win Privacy Policy

What we collect on h5.rpvip5.win

Personal identification data

We collect your email address, phone number, full name, date of birth, and residential address when you open an h5.rpvip5.win account. We require this information to verify your identity and comply with anti-fraud and anti-money-laundering standards. We also collect a government-issued ID image and proof-of-address document (utility bill, bank statement, or rental agreement) during account verification.

Payment and withdrawal data

When you deposit to h5.rpvip5.win via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record your payment method, transaction ID, amount, and timestamp. We do not store your full banking credentials or wallet passwords—our payment processor handles sensitive payment data on our behalf. When you request a withdrawal, we record the destination account, amount, and settlement status.

Account activity and betting records

We track your login times, IP address, device type, and browser information. We record every bet you place—fixture ID, market type, stake, odds, and settlement result—and every game session (slots, live dealer, esports). We log your account balance changes, promotional redemptions, and account status updates. This data helps us detect fraud, resolve disputes, and manage your account tier progression.

Cookies and tracking

We use cookies to store your session token, remember your language preference, and track your browsing behaviour within the h5.rpvip5.win website and app. Cookies help us recognize you when you return, prevent login loops, and diagnose technical issues. We also use analytics cookies (Google Analytics, our own server logs) to measure traffic patterns and improve site performance.

You can disable cookies in your browser settings, but doing so may prevent h5.rpvip5.win from functioning normally. Session cookies expire when you close your browser; persistent cookies expire after 12 months or when you log out.

How we use and share your data

Our uses of your data

• Account management: We use your email and phone to send account notifications (login alerts, withdrawal confirmations, account status changes).
• Verification and compliance: We verify your identity against government records and cross-check your information against fraud databases to comply with anti-money-laundering and know-your-customer (KYC) rules.
• Settlement and payment processing: We record your betting activity and withdrawal requests to calculate your balance and process payouts to DANA, e-wallet, mobile banking, or your bank.
• Fraud detection: We monitor for unusual login patterns, duplicate accounts, and suspicious betting to protect h5.rpvip5.win and other users from fraud.
• Service improvement: We analyse aggregate activity data (not linked to individuals) to identify bugs, improve market coverage, and enhance performance during Liga 1, Piala AFF, Champions League, and other peak tournament periods.

Third parties we share data with

We share data with the following third-party processors, all of whom are contractually bound to keep your information confidential:

• Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment aggregators, and Indonesian banks receive only the information necessary to process your deposit or withdrawal.
• Identity verification providers: Third-party KYC services that cross-check your government ID against official databases.
• Hosting and infrastructure providers: Our servers may sit outside Indonesia; cloud providers (AWS, Google Cloud) that host h5.rpvip5.win infrastructure have access to encrypted data.
• Legal and regulatory authorities: We may disclose data to courts, police, or tax authorities when required by law or valid legal process. We do not voluntarily share data with government agencies.

We do not share your data with marketing firms, affiliate networks, or social media platforms without your explicit consent. We do not sell your betting history or contact information.

Your rights regarding your data

You have the right to access your personal data held by h5.rpvip5.win, request correction of inaccurate information, and ask for deletion if we no longer have a legal basis to retain it. You can also request a copy of your data in a portable format. To exercise these rights, contact our support team through the in-app chat or email form.

We retain your identity documents (ID, proof of address) for seven years after account closure to comply with anti-money-laundering law. We retain your transaction records and betting history for five years. You can request earlier deletion in specific cases—for example, if you can demonstrate that retention is no longer necessary.

Your h5.rpvip5.win account data is encrypted with AES-256 encryption in transit and at rest. Our servers are protected with firewalls, intrusion detection, and regular security audits. We do not store your full payment card numbers or wallet passwords. However, no system is completely secure—if you believe your account has been compromised, contact our support team immediately to reset your credentials and review your transaction history.

Data processing across jurisdictions

Our h5.rpvip5.win infrastructure may be hosted in multiple jurisdictions, including outside Indonesia. By using our platform, you consent to your data being processed, stored, and transferred internationally where necessary to deliver our service. If you access h5.rpvip5.win from Jakarta, Surabaya, Bandung, Medan, or any other Indonesian city, your data remains subject to this privacy policy regardless of where servers are physically located.

For questions about this privacy policy or to exercise your data rights, contact us through the in-app help centre or by submitting a data request form on our website. We respond to requests within 30 days or as required by applicable law.